Frequently Asked Questions
Everything you need to know about our premium textile arts supplies.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days depending on your selected carrier and location.
Do you offer international shipping?
Yes, we ship our products worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon delivery.
What is your return policy for opened dyes or paints?
For safety and quality control reasons, we can only accept returns on unopened and unused products within 30 days of purchase.
Are Jacquard products non-toxic and safe for children?
Many of our products are AP Non-Toxic and conform to ASTM D-4236 standards. However, we always recommend adult supervision and checking the specific safety data sheet for each individual product.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly. If you need to make a change, please contact our support team within 1 hour of placement, and we will do our best to accommodate you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.